What we collect
- Your name, phone number, email and, if you provide one, your photo
- Location data while you are booking or on a trip
- Trip history, fares and payment records
- Messages sent between riders and drivers during a trip
- Device information used to detect fraud
- Drivers only: national ID, permit, insurance and inspection documents
Why we collect it
To match you with a driver, calculate fares, take payment, keep trips safe, resolve disputes, and meet our legal obligations.
Location
We collect location while you are booking and during a trip. Drivers share location while they are online. We do not track you when the app is closed and you are not on a trip.
What we share
- With your driver: your first name, rating, pickup and destination
- With your rider: a driver's name, photo, rating, vehicle and plate
- With a trip-share link: the vehicle, driver name and live location — never your account or payment details
- With payment providers: only what is needed to take payment
- With authorities: where we are legally required to
We do not sell your data.
How long we keep it
Trip and payment records are kept for as long as accounting and legal obligations require. GPS breadcrumbs are removed after 30 days. Read notifications are removed after 60 days. Driver documents are kept while the account is active.
Your rights
You may request a copy of your data, ask us to correct it, or ask us to close your account. Contact support@fleetbyte.ug.
Security
Passwords are hashed. One-time codes are stored hashed. Documents are stored privately and never served publicly. Access by staff is logged.
Last updated 29 August 2026.